Order return policy

Buyer’s rights

The buyer has the right to return the product within 14 days from the moment of delivery of the purchase, without mentioning the reason for returning the product.

To return the product:

  • The product must not be damaged during installation or due to other actions of the buyer
  • It is possible to inspect the product as far as it would be possible to do it in person
  • The buyer has the right to request a partial refund by returning part of the purchased goods, if several goods have been purchased at the same time. In this case, the full price of the returned product is refunded, but the price for delivery may be paid in part if a lower rate is applied when ordering only the returned product.

Duties and responsibilities of the buyer

In order to exercise its right to return the purchased goods, the buyer must inform the seller of his decision no later than 14 days after receipt of the goods.

When returning the product, you must submit a completed withdrawal form, which is available here. If the product is returned later than 14 days after received, the reason for the return must be explained. The form can be submitted electronically by sending an e-mail to info@kalnstriki1.lv or to the address – Latvija, Valkas novads, Ērģemes pagasts, “Kalnstrīķi”, LV-4711.

The buyer is responsible for returning the goods to the seller. If the product is lost during the return, the seller is not responsible for it, and the money paid for the product is not returned.

Duties and responsibilities of the seller

The seller has the right to return the money for the purchase only when the returned goods have been received.

If the return of the goods is confirmed, the seller undertakes to refund the full or partial amount of the purchase no later than 14 days after receiving of the returned purchase.

The seller has the right to refuse to refund the purchase amount if:

  • Damage to the product due to the buyer has been detected
  • Returned item is lost during shipping

Additional information

If you have additional questions about return of purchaised goods, contact us: